How long does shipment takes?
Many of our products are shipped from the USA, which means they will be processed and shipped within 2-3 days. On average, you will receive your product within 5-10 days once shipped. Orders containing multiple products may be shipped separately. For these types of orders, you will receive a separate shipping confirmation email containing a unique tracking number for each product.
How are your items sized?
Most of our items on true to size (order your regular size). Because some of our products are imported, there may be slight variations between U.S. standard sizing and the sizing standard used abroad. For your convenience, sizing charts have been created and provided for each individual product. Be sure to check the "Description" tab on the individual product page for sizing information regarding the product. When a sizing chart is included, please base your order off that sizing chart.
How do I track my order?
Once your order has been placed, you will receive an order confirmation email. Once your order has been processed, fulfilled, and shipped, you will receive an additional email containing a tracking number specific to your order.
Is my personal and payment information secure?
Absolutely! Our online retail store has been built using third-party software called Shopify. All payments are processed securely through Shopify and PayPal. Both of these companies have been built with state of the art technology to keep your information safe. Your comfort and security are top priority at SweetTeens. You may shop safely on our website knowing your information is fully protected.
Any returns must be returned within 7 days of receiving your product in the mail. After the 7 day period, returns will not be granted.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, email us at email@example.com or call us toll free at 800-753-3090.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and you will receive store credit for the amount of the refunded product(s).
Any items can be returned to: SweetTeens, 1620 Sweet Meadow Lane, Grovetown GA 30813, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.